Faq

How long does shipping take?

We offer standard and express shipping options. Standard shipping typically takes 5-10 business days, while express shipping delivers within 2-4 business days. Delivery times may vary depending on your location. You will receive a tracking number via email once your order is dispatched.

Do you ship internationally?

Yes, we ship to most countries worldwide. International shipping times and costs are calculated at checkout based on your destination.

Can I modify or cancel my order?

We process orders quickly to ensure fast delivery. If you need to modify or cancel your order, please contact us immediately at [email protected] with your order number. We will try our best to accommodate your request if the order has not yet been processed for shipping.

What is your return policy?

We offer a 30-day return policy for items in their original, unworn condition, with all tags attached. Return shipping is the responsibility of the customer, unless the item is faulty or incorrect. Refunds will be issued to the original payment method once the return is received and inspected.

How do I start a return or exchange?

To initiate a return or exchange, please email our support team at [email protected] with your order number and the reason for the return. We will provide you with detailed instructions and the necessary return authorization.

How long does a refund take?

After we receive your returned item, please allow 5-10 business days for processing. Once processed, the refund may take an additional 3-10 business days to appear in your account, depending on your bank or payment provider.

How do I find the right size?

Detailed size guides are available on each product page for Dresses, Shirts & Blouses, Pants & Jeans, and T-Shirts. We recommend checking the specific measurements provided for each item to ensure the best fit, as sizing may vary between styles and brands.

Are your product images accurate?

We strive to represent our products as accurately as possible. However, slight variations in color may occur due to different monitor settings. If you have specific concerns about a product, please contact us before purchasing.

Do you restock sold-out items?

Popular items are often restocked. We recommend signing up for the "Notify Me" alert on the product page if this option is available. We cannot guarantee that all sold-out items will be restocked.

What payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, and other secure payment gateways. All transactions are encrypted for your security.

Is my payment information secure?

Absolutely. Our website uses SSL (Secure Sockets Layer) encryption technology to protect all your personal and payment information. We do not store your full credit card details on our servers.

How can I contact customer service?

For any questions not answered here, or for further assistance, please email us at [email protected]. Our team aims to respond to all inquiries within 24-48 hours during business days.